Industries / Real estate
Back office support for real estate agents and brokers
You meet the buyers, the sellers and the landlords. We follow up every lead, keep the listings current, book the viewings and handle the paperwork admin.
What does a real estate virtual assistant do?
A real estate virtual assistant handles the admin behind an agent or broker. Typical tasks are replying to new leads, booking viewings, posting and updating listings, keeping the customer database current, preparing documents for signature and managing social media. The agent stays free for viewings, negotiations and clients.
Who does what?
| Task | You | Virtually On It |
|---|---|---|
| Viewings, valuations and negotiations | Yes | No |
| Advice to buyers and sellers | Yes | No |
| Replying to new leads | Sets the rules | Does the work |
| Booking and confirming viewings | Sees the diary | Does the work |
| Posting and updating listings | Approves | Does the work |
| Customer database | Reviews | Does the work |
| Social media | Approves | Does the work |
Which work can you hand over?
Lead follow up
Every new enquiry answered quickly and followed up until the person replies.
Viewing bookings
Viewings booked, confirmed and reminded, straight into your calendar.
Listing admin
Listings written, posted to the portals you use and kept up to date.
Customer database
Contacts, notes and stages kept accurate after every call and viewing.
Document admin
Forms prepared and sent for signature, with missing items chased.
Social media
New listings and sold properties turned into posts for your pages.
How does it start?
- 1
A call about your pipeline
Where leads come from and where they are being lost.
- 2
A written plan
The tasks, the tools and the price.
- 3
Start with the leads
Lead follow up goes first because it pays back fastest, then the rest is added.
How is customer information handled?
What we can access, and how, is agreed in writing with you before any work starts. We work inside your own tools with the logins you provide, only for the tasks in your plan, and you can remove that access at any time.
Questions real estate ask
Can you follow up leads from property portals?
Yes. New enquiries from the portals and your website are answered and followed up using the wording and rules you approve.
Can an AI agent reply to property enquiries?
Yes. An agent can answer common questions, offer viewing times and pass serious buyers to you. It hands over to a person when it is unsure.
Do you write listing descriptions?
Yes. Descriptions are written from the details and photos you provide, then sent to you for approval.
Which customer system do you work in?
Tell us which system you use on the first call and we will confirm before anything starts.
Can I start small?
Yes. Most agents begin with lead follow up or listing admin and add more tasks once it is working.