Industries / Dental and medical clinics
Remote front desk support for dental and medical clinics
Your team looks after the patients in the room. We answer appointment enquiries, send reminders and handle the inbox and admin behind the front desk.
What is remote front desk support for a clinic?
Remote front desk support means the routine contact and admin of a clinic is handled from outside the practice. Appointment enquiries are answered, bookings and reminders are sent, the inbox is managed and records are kept tidy. Clinical decisions and medical advice always stay with your clinical team.
Who does what?
| Task | You | Virtually On It |
|---|---|---|
| Diagnosis, treatment and medical advice | Yes | No |
| Clinical records and decisions | Yes | No |
| Appointment enquiries | Sets the rules | Does the work |
| Booking, confirming and reminders | Sees the diary | Does the work |
| Inbox and routine patient emails | Sets the rules | Does the work |
| Social media and review requests | Approves | Does the work |
| Bookkeeping | Reviews | Does the work |
Which work can you hand over?
Appointment enquiries
An AI agent or assistant answers booking questions on your website and messages, at any hour.
Reminders
Confirmations and reminders sent so fewer appointments are missed.
Inbox
Routine emails answered from approved replies, the rest passed to the right person.
Recalls and follow ups
Patients due a check up contacted using the list and wording you approve.
Social media
A month of posts planned, designed and scheduled after your approval.
Bookkeeping
Invoices, bills and reconciliations kept current for your accountant.
How does it start?
- 1
A call about your front desk
How enquiries arrive today and where your team loses time.
- 2
A written plan
The tasks, the rules for each one and the price.
- 3
A careful start
Begin with one task, check it works, then add the next.
How is patient information handled?
What we can access, and how, is agreed in writing with you before any work starts. We work inside your own tools with the logins you provide, only for the tasks in your plan, and you can remove that access at any time. We never give medical advice, and anything clinical is passed straight to your team.
Questions dental and medical clinics ask
Do you give medical advice to patients?
No. Never. Any question about symptoms, treatment or medication is passed to your clinical team. We handle bookings, reminders and admin only.
Can an AI agent book appointments for my clinic?
Yes, if your booking system allows it. The agent offers available times, books the appointment and sends a confirmation. This is checked against your system on the first call.
Which practice software do you work with?
Tell us which system your clinic uses on the first call and we will confirm what is possible before anything starts.
Can you answer enquiries outside opening hours?
An AI agent can reply to common booking questions at any hour and hand over to your team when a person is needed.
Can I start with only reminders?
Yes. Most clinics begin with one task, such as reminders or the inbox, and add more once it is working.