Industries / Online shops
Back office support for online shops
You choose the products and grow the brand. We answer customers, keep listings current, handle order admin and keep the books in order.
What can an online shop outsource?
An online shop can outsource most of its daily operations: answering customer messages, handling returns and order questions, writing and updating product listings, managing social media, and bookkeeping. The owner keeps the decisions about products, pricing and brand, and gets time back to grow the business.
Who does what?
| Task | You | Virtually On It |
|---|---|---|
| Products, pricing and brand | Yes | No |
| Supplier and stock decisions | Yes | No |
| Customer messages and order questions | Sets the rules | Does the work |
| Returns and refunds admin | Sets the rules | Does the work |
| Product listings | Approves | Does the work |
| Social media | Approves | Does the work |
| Bookkeeping | Reviews | Does the work |
Which work can you hand over?
Customer support
Messages about orders, delivery and returns answered using your policies.
AI support agent
Common questions answered instantly at any hour, with a person for the rest.
Product listings
Titles, descriptions and images added and kept up to date.
Order admin
Order issues, returns and refunds processed by the rules you set.
Social media
Products and offers turned into a planned month of posts.
Bookkeeping
Sales, fees and expenses recorded and reconciled each month.
How does it start?
- 1
A call about your shop
Your platform, your order volume and where the time goes.
- 2
A written plan
The tasks, the rules for each one and the price.
- 3
Start with support
Customer messages go first, then listings and the books.
How is customer and payment information handled?
What we can access, and how, is agreed in writing with you before any work starts. We work inside your own tools with the logins you provide, only for the tasks in your plan, and you can remove that access at any time. We do not need or ask for your customers' card details.
Questions online shops ask
Which shop platforms do you work with?
Tell us which platform you use on the first call, such as Shopify, WooCommerce or a marketplace, and we will confirm before anything starts.
Can you answer customer messages for my shop?
Yes. Messages are answered using your policies and approved replies, and anything unusual is passed to you.
Can an AI agent handle order questions?
Yes. An agent can answer common questions about delivery, returns and products at any hour, and hand over to a person when needed.
Do you do bookkeeping for online shops?
Yes. Sales, platform fees, refunds and expenses are recorded and reconciled each month, ready for your accountant.
Can you help during busy sales periods?
Yes. You can add extra hours for busy weeks and return to your normal plan afterwards.